REFUND AND CANCELLATION POLICY
Thank you for visiting Enanka Art Gallery. We appreciate your support and are committed to providing an exceptional experience for our customers. Below are the guidelines for refunds and cancellations.
1. Art Purchases
Refund Policy:
- All sales are final once the artwork is purchased and payment has been processed.
- If the artwork you received is damaged during shipping or there was a mistake with your order (e.g., wrong piece shipped), please contact us within 7 days of receiving the artwork to initiate a return or exchange.
- The artwork must be returned in its original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the error is on our part (e.g., incorrect artwork or damaged items).
- Refunds will be issued once the returned artwork has been inspected and approved.
Exchange Policy:
- If you would like to exchange an artwork for another piece, please contact us within 7 days of receipt. Exchanges are subject to availability and must be arranged prior to return shipment.
- Exchange shipping costs are the responsibility of the customer.
2. Gallery Events and Exhibitions (Painting, Pottery, Exhibitions etc)
Booking and Payment:
- Event fee: KSh 2,500 (paid in full to secure a booking).
- Ticket admits one for a single pottery activity.
Cancellation and Refunds:
- 80% refund for cancellations made up to 72 hours before the event. No refunds for cancellations made less than 72hrs before event.
- Cancellations between 25-72 hours before the event can be transferred to a future date subject to availability of free slots.
- No refund or transfer for cancellations made less than 24 hours before the event.
Event rescheduling:
- If the event is rescheduled, ticket holders will be offered the option to attend the new event date or receive a full refund if they are unable to attend.
Pottery Firing (Optional):
- Firing is optional and costs an additional KSh 400.
- Firing payment is due within 5 days after the event.
- Pieces take 3-4 weeks to fully dry and undergo firing.
- If client opts out of firing, piece will be fully dry after 2 weeks, and ready for collection.
Collection and Transit:
- Clients are encouraged to collect their pieces in person or arrange their own rider.
- We can arrange delivery via motorcycle courier, but we are not responsible for any damage that occurs during transit.
- Pieces are to be collected within two weeks of receiving notifications. After this period, uncollected pieces will be discarded.
Risk of Breakage:
- We are not liable for any breakage that occurs during the firing process in the kiln as this is a real possibility based on the client’s workmanship when working on the piece.
- Pottery is fragile, and we are not responsible for any breakage once pieces leave our premises.
3. Private Viewings or Commissioned Artworks
- For private viewings or commissioned art pieces, a 50% deposit is required at the time of booking. If you need to cancel or reschedule, please provide at least 48 hours' notice.
- For private viewings, no refunds will be issued for any bookings
- For commissioned artworks, cancellation after the artwork has been started will result in NO refund regardless of the progress made.
4. Returns/Refund Process
- To initiate a return or refund, please contact our customer service team at enanka.artgallery@gmail.com or call +254740369537. Provide your order details and the reason for the return or cancellation.
5. Non-Refundable Fees
- Shipping and handling fees are non-refundable.
- Special services, such as framing or custom requests, are non-refundable once the work has been processed.
By purchasing artwork or attending an event at Enanka Art Gallery, you agree to the terms outlined in this Refund and Cancellation Policy. We aim to provide a positive experience and are happy to assist with any concerns you may have.
For any questions or further assistance, please do not hesitate to contact us.
Sincerely,
Enanka Art Gallery
Westlands, Nairobi
Cell: +254740369537
Email: enanka.artgallery@gmail.com